top of page
Search
Writer's picturePatrick Harley-Blake MRICS

Snagging - Understanding the New Homes Quality Board and Its Impact on the Snagging Industry



The New Homes Quality Board (NHQB) has significantly influenced the snagging industry, ensuring that homebuyers receive quality homes with fewer defects. This blog post explores how the NHQB has changed the landscape of new build homes, what the new code means for buyers, developers, and surveyors, and key insights into snagging and warranties.


What Is the New Homes Quality Board?

The NHQB is an independent body established to improve the quality of new homes in the UK. It implements the New Homes Quality Code, which sets out standards for developers and ensures that homebuyers have a clear path to recourse if issues arise. The code was created to address widespread concerns about the quality of new homes and to ensure that buyers are treated fairly throughout the home buying process.


The Voluntary Nature of the New Homes Quality Code

One important aspect of the New Homes Quality Code is that it is voluntary. This means that not all developers are required to adhere to its standards. While many developers choose to join the NHQB and commit to the code, some do not, which can lead to significant differences in the snagging and warranty processes.


  • Developers Who Are Members of the Code:

    • Developers who are members of the NHQB agree to adhere to the standards outlined in the New Homes Quality Code. This includes commitments to quality workmanship, customer service, and timely resolution of defects.

    • Homebuyers purchasing from these developers benefit from clear guidelines and expectations regarding how defects will be handled, including the 30-day target for minor snag resolution after moving in.


  • Developers Who Are Not Members:

    • Developers who choose not to join the NHQB are not bound by the standards of the code. This lack of adherence can lead to variations in the quality of homes and the processes for addressing defects.

    • Homebuyers purchasing from non-member developers may face challenges in resolving snagging issues, as these developers may not have established protocols for addressing defects or timelines for repairs.


Snagging Process for Developers Within vs. Outside the Code

The process for addressing snagging issues can vary significantly depending on whether a developer is part of the NHQB.


1. For Developers Within the Code:

  • Pre-Completion Inspections: Buyers can conduct thorough pre-completion inspections, with developers required to rectify any identified defects before completion.

  • 30-Day Target: After moving in, any minor defects identified must be addressed within a 30-day timeframe. This commitment helps ensure that homes remain in excellent condition post-completion.

  • Clear Communication: Developers are encouraged to maintain open lines of communication with homeowners, providing updates on defect resolution and ensuring a smooth process for both parties.


2. For Developers Outside the Code:

  • Less Rigorous Inspections: Buyers may not have the same level of access to pre-completion inspections, potentially leading to undiscovered defects upon moving in.

  • Variable Timelines for Repairs: Developers not adhering to the code may not have defined timelines for resolving snagging issues, leading to delays and uncertainty for homeowners.

  • Limited Recourse: Homeowners may find it more challenging to escalate concerns if developers fail to address defects, as there may be no independent body like the NHOS to mediate disputes. The lack of established standards can lead to inconsistencies in service and quality.


The Role of the New Homes Ombudsman Service (NHOS)

  • The NHOS serves as an independent body to resolve disputes between homebuyers and developers, ensuring compliance with the NHQB. The service aims to promote fair treatment and accountability in the new homes market.

  • Homeowners can escalate their concerns to the NHOS within 12 months after completion if the developer fails to address issues. This provides an additional layer of protection for buyers, ensuring that their concerns are taken seriously.


Our Role as Surveyors in the Snagging Process

As surveyors, we play a crucial role in helping homebuyers navigate the complexities of new build homes and ensure that they are delivered to the highest quality standards.


  1. Pre-Completion Inspections:

    • We conduct thorough pre-completion inspections to identify potential defects before the buyer takes possession. Our trained eyes can spot issues that may be overlooked, ensuring that the home meets expected quality standards.

    • We provide guidance to homebuyers on what to look for during the inspection, helping them understand the significance of identified defects and advising them on how to communicate these issues to the developer effectively.


  2. Documentation and Reporting:

    • We prepare comprehensive reports detailing our findings from the inspection. This documentation serves as a valuable reference for both the homeowner and the developer, clearly outlining any necessary repairs or corrections.

    • By providing a clear and objective account of the defects, we help facilitate communication between the buyer and the developer, streamlining the process for addressing any identified issues.


  3. Post-Completion Support:

    • Even after moving in, we assist homeowners in identifying any further defects that may arise. Our expertise ensures that homeowners are aware of their rights and responsibilities concerning snagging issues.

    • If disputes arise between the homeowner and the developer, we can act as intermediaries, providing professional opinions that can help resolve conflicts and ensure that issues are addressed in a timely manner.


Conclusion


The NHQB and NHOS work together to improve the quality of new homes and protect homebuyers' rights. With higher standards for developers and clearer processes for reporting defects, the snagging industry is evolving to provide better outcomes for everyone involved. Understanding these changes empowers homebuyers, developers, and surveyors alike to navigate the home buying process more effectively.

For more information on snagging, warranties, and the NHQB, feel free to reach out or explore additional resources on our website.

Gutters - Inadequate support.
Socket Testing - Fail
Bath - Filled to test drainage.

14 views0 comments

Comments


bottom of page